Order cancellation
14 day return policy on all spare parts
14 days

You have the right to a return within 14 days after receiving your Car part



The following payment methods are available in our car spare parts online shop

  • Buy spare parts and pay with credit cards – MasterCard, Visa, American Express
  • Paypal allows fast shopping for car parts – PayPal



After placing your order in our spare parts shop, you can choose your courier

DHL, GLS & UPS deliver your spare parts order convienently to your house or workshop
Free shipping on an order over £ 140 just for UK


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General terms and conditions

Consumer is any physical party who enters into a transaction for purposes that in the vast majority are not referred to any of its business or independent professional activity.

The following general terms and conditions apply to all purchases performed through the online store www.euspares.co.uk. By clicking the "Buy" button (binding order) the following terms on sales, delivery, payment and Wemax Group GmbH & Co.KG ("We") terms are executed, and can be applied to the following contractual relationship between us and the customer ("you").

1. The implementation of the order

The products represented in the online shop are not regarded as a legal binding offer, but are a free online catalogue. By clicking the "buy now" button you are making an order for the goods contained in the cart.

Confirmation of your order receipt is processed immediately after the order has been sent and cannot be regarded as the main ground for acceptance of the purchase agreement.

Your order is accepted by our company after you have received the order confirmation e-mail or a direct shipping of all ordered items within two or more days. Your orders will be saved after the conclusion of the contract. If you lose your order documents, please contact us by email or phone and we will send you a copy of your order data.

2. Order cancellation

Consumers (Section 13 of the German Civil Code, BGB) have a statutory right to cancel in accordance with the following policy with reference to the online purchase of goods.

Right to cancel for consumers

You have the right to cancel this contract without giving a reason within fourteen days.

The deadline for cancellation is fourteen days from the day on which you or a third party you have designated, who is not the carrier, took possession of the last goods.
To exercise your right of cancellation, you must inform us (Autodoc GmbH, Josef-Orlopp-Straße 55, 10365 Berlin, Germany, Fax: +49 30 208 478 250, Email: [email protected]) by an explicit declaration (e.g. a letter sent by post, a fax or an email) of your decision to cancel this contract. You may use the attached sample cancellation form for this purpose, which, however, is not mandatory.

In order to meet the deadline for cancellation, it is sufficient to send the notice concerning the exercise of the right to cancel before the cancellation deadline expires.

Consequences of cancellation

If you cancel this contract, we shall return to you all the payments that we have received from you, including the costs of delivery (except the additional costs resulting, because you selected a different form of delivery than the most reasonably priced standard delivery we offered) immediately and no later than fourteen days after the day on which we received the notice of your cancellation of this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will we charge you fees for such repayment.

The following applies for goods that can normally be sent by post:

We can refuse to make the refund until we have received back the goods or until you have produced evidence that you have sent back the goods, whichever is earlier.

You must send back or hand over the goods to us without delay and, in any event, within fourteen days from the day on which you inform us about the cancellation of this contract: Autodoc GmbH (Retoure - Lager R) Rhinstraße 132, 12681 Berlin, Germany.

The deadline is met if you dispatch the goods before expiry of the fourteen-day deadline. You shall bear the direct costs of returning the goods.

The following applies for goods that cannot normally be sent back by post (e.g. spare parts that cannot be packaged):

You shall only be liable for any loss of value of the goods if such loss of value can be attributed to handling of the goods that is not necessary to check their condition, properties and functioning.

– End of the Cancellation Policy –

Sample cancellation form

(If you wish to cancel this contract, please fill in this form and send it back to us.)

– To: Autodoc GmbH, Josef-Orlopp-Straße 55, 10365 Berlin, Germany, Fax: +49 30 208 478 250, Email: [email protected]
– I/We (*) hereby cancel the contract regarding the purchase of the following goods (*)/the provision of the following services (*) that I/we (*) have entered into
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if the notification is communicated on paper)
– Date
(*) Cross out if not applicable.

Exceptions to the right to cancel

There are legal exceptions to the right to cancel (Section 312g of the German Civil Code, BGB), in which context we reserve the right to refer to the following towards you: There is no right to cancel for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive or that are explicitly tailored to the consumer’s personal needs.

There is no right to cancel for the delivery of goods, if these were inseparably mixed with other goods after delivery due to their properties.
Furthermore, please be informed that, pursuant to Section 357 (7) (1) of the German Civil Code (BGB), you must reimburse us for any loss of value that can be attributed to handling of the goods that was not necessary to check their condition, properties and functioning. There are court decisions to the effect that the installation of automobile parts is also “not necessary.”

3. Shipping cost of goods and dispatch

Shipping cost within United Kingdom

A standard shipping cost in United Kingdom is £ 8,45 for orders up to £ 140,00.

Gibraltar £ 15,00
Isle of Man (GB) £ 15,00
Jersey (GB) £ 15,00
Guernsey (GB) £ 15,00

Orders over than £ 140,00 are qualified for a free shipping (except for shipping to other countries and shipping of specific (еxchange goods) and bulky goods).

When one pays for an order using such payment methods as PayPal, Klarna or credit card, there will be no extra charges.

Shipping cost outside United Kingdom

Prices denoted for shipping in the following countries are valid regardless of the order value and therefore are always paid.

£ 8,45 for United Kingdom

Additional fees for bulky goods delivery

Bulky goods include the following goods: battery, catalyst, manifold, muffler, racing exhaust pipes, threshold, wing, fuel tank, spoiler, trailer coupling (hitch), front cowling, engine compartment lid, engine hood, the insulation of the engine compartment and bumper.

Bulky goods delivery to United Kingdom is not carried out.

Bulky goods shipping within Germany:
- upon delivery of such goods as collector, catalyst, muffler, racing exhaust pipe extra fee for bulky goods delivery is £ 4,61;
- upon delivery of such goods as battery, threshold, fuel tank, wing, spoiler and bumper extra fee for bulky goods delivery is £ 9,22;
- upon delivery of such goods as front cowling, trailer coupling (hitch), engine compartment lid, engine hood, insulation of engine compartment extra fee for bulky goods delivery is £ 13,82.

Extra fee for bulky goods delivery to the other countries:
Austria: £ 24,83
Belgium: £ 24,83
Czech Republic: £ 19,31
Denmark: £ 34,05
France: £ 34,05
Holland: £ 24,83
Italy: £ 43,26
Luxembourg: £ 24,83
Slovakia: £ 28,52
Sweden: £ 43,26
Switzerland: £ 24,83


Bulky goods delivery to the countries not specified above is not carried out. Extra charges for bulky goods shipping are applicable to each product item stated in the order.

All the above prices include the 20% value added tax.

"Safe Order":

By using the additional option "Safe Order", You can extend the opportunities of the standard Right of Cancellation. If you make a small payment in the amount of £ 3,45 / order, we are offering you a full refund and free return shipment without stating the reason within first 100 days. This option is available at the last step when ordering — "Confirm". It is valid only in case if the product is in the original packing, is not damaged and not mounted. Please note that the Right of Cancellation is not replaced by the option "Safe Order" and does not refer to it.

To return the product using the ‘Safe Order’ option, please do the following:

- Please leave the product return request in your personal account on EUspares.co.uk, or contact the support service beforehand.

- Send us the spare part in its original package with the invoice enclosed;

- The spare parts should be unused, undamaged, and unmounted.

- The Safe Order option applies only to one return per order.

Once we receive the spare part back from you, it will be thoroughly examined. If the car part meets the above-mentioned requirements, we will replace the part with another one or refund your money, whichever you prefer.

Safe Order terms don't apply to bulky items, old exchange car parts and tyres. Moreover, Safe Order terms won't apply to products from other orders of yours for which this option hasn't been enabled.


Safe Order does not include tyres and oversized goods.
Tyres are not shipped to Scotland.

4. Payment Terms

Credit card:

After you have chosen the payment method that involves a credit card using and pressed the button “Buy”, you will be sent to the secure page, where you must denote the credit card data and confirm the purchase. Funds from your credit card will be charged after the bank confirms the payment.


Once You have chosen the payment via PayPal and clicked the button “Buy”, you go to the secure page where you need to specify the login and password of Your PayPal account and confirm the payment. No extra charges will be taken for transferring.

5. Ownership

In accordance with a current legislation, goods are in our property until a full payment is being performed.

6. Warranty

Goods warranty period is 2 years from the date of the goods transfer. Goods that are damaged as a result of natural wear-out and, improper usage or lack / inappropriate maintenance are not subject to the warranty service.

The warranty does not apply if there are defects and / or damages resulting from the improper and / or incorrect use / mounting, non-observance of work instructions, improper and / or neglecting usage.

Goods are not subject to the warranty in case if you commit any interference to the work and / or to the goods repair process or any other parties who were not authorized by us, and as a result a defect and / or damage have been increased.

In the insurance case you have the right to make a claim about the elimination of the defects or delivery of goods without faults (defect clearance). If the selected method of the defect clearing is associated with inadequately high costs, the requirement is limited in accordance with the type that is remained.

As part of defect-free goods delivery, exchange to higher quality products with certain characteristics can be performed if reasonable.

Further rights, in particular, to the termination of the sale contract or the price reduction are possible only upon the time limit expiration to the defect clearing or after two unsuccessful attempts of defects elimination. If there is a special manufacturer warranty along with our company warranty, it is specified in the product description. This warranty is valid only for the relevant product.

7. The liability provisions

The legal liability provisions extend to the contractual relationship between our company and the customer according to the current legislation.

8. Regulations on recycling / battery disposal

Our company is connected to a global recycling system. Upon your request we will inform you about the closest public collecting points (waste reception and recycling centers) location to your residence, in which, in accordance with the packaging procedure, free waste disposal is carried out.

Batteries contain precious metals that are harmful to the environment, but can be recycled. Used batteries must be disposed separately from other waste. In accordance with the current legislation, companies that sale batteries are obliged to take used batteries back, consumers, in turn, are obliged to bring used batteries to the appropriate collection point.

Batteries that require proper disposal are marked with a special sign consisting of a crossed wheeled bin.


There are symbols of pollutants directly below the bin image:
- Pb - lead, if contains more than 0.004 percent of lead;
- Cd - cadmium, if contains more than 0.002 percent cadmium;
- Hg – mercury, if contains more than 0.0005 percent mercury.

You can send purchased batteries back for a proper disposal. Please send the prepaid package that is marked as “Battery Disposal” to Wemax Group GmbH & Co.KG, Französische Straße 12, 10117 Berlin.


Electric appliances and electronics shall not be disposed with consumer waste. Consumers can hand in their old electrical appliances to the appropriate collection points (waste reception and recycling centers).

9. Internal combustion engine oils and gear oils reception

In accordance with general legal obligations we take waste combustion engine and transmission oils, thus it shall be noted that we are entitled to take used oils, oil filters and oily waste arising due to the oil replacement, in all possible sizes and only once, to the legal address stated below.

We pay for the waste disposal only, any transportation fees to our waste collecting point are paid by the consumer. Apart from that, in this case, please make inquiries on dangerous goods special conditions carriage via post-delivery.


Wemax Group GmbH & Co.KG
Französische Straße 12
10117 Berlin

Trade registry: HRA 46262 B, court of primary jurisdiction Berlin-Charlottenburg
Tax ID number (taxpayer identification number): DE281524971

E-mail address: [email protected]
Web: www.euspares.co.uk

Phone: +44 20 38853 306

Orders hotline:
Monday - Friday 7:00am - 10:00pm Saturday 7:00am - 5:00pm

Berlin, November 2016